Deploy purpose-built AI agents that handle your helpdesk and support tickets end-to-end. Resolve order, refund, shipping, and product questions, and unlock new revenue opportunities with every conversation.
E-commerce support is broken. Customers expect instant answers, yet simple requests still take hours or days to resolve. Scaling your support team drives costs higher, while existing chatbots can only answer basic questions but lack the context and capabilities to actually resolve issues end-to-end.
5 Customer Support Agents
€23,750
Ticket volume grows with the business, but can spike during seasonal events such as Black Friday. More orders bring more tracking questions, returns, and delivery changes, so support spend climbs with the volume, including peaks your usual monthly plan never accounts for.
Awaiting reply
Julia Berg
4h 48minWhere is my order? Hello?
Marcus Hale
6h 23minStill waiting on a reply…
Elena Ruiz
8h 50minI sent 5 messages?! Is anyone there?
Customers are left waiting, frustrated by slow replies to simple questions like “Where’s my order?” while your team scrambles between disconnected systems to find answers. Each delay turns one tracking question into a follow-up, so the queue grows from tickets that should have closed on the first reply.
Legacy chatbots can only answer basic questions. They can’t handle tasks like processing refunds, updating shipping, or checking inventory because they lack integrations with your backend systems and understanding of your business.
Noah Andersson
Thursday22:48
Where is my order #14714?
Nights, weekends, and sale drops fill the queue while the team is offline. Simple questions sit until morning, and peak volume has nowhere to go. Your store sells at all hours, and your customers deserve support during those hours as well.
See how Amileia handles a support case from first contact to resolution, including a mid-thread product question that turns into an upsell. Follow each step as she verifies the customer, loads prior orders, replies with tracking, and surfaces in-stock product cards, without any human involvement.
Amileia's AI Agents work through tickets on their own - pulling live order, shipping, and product data, and taking action across your store and connected systems: refunds, cancellations, address updates, inventory checks, and more.
E-commerce
Shopify
Magento
WooCommerce
BigCommerce
Shopware
DanDomain
Traede
Omnium
Logitrade
DynamicWebShopifyMagentoWooCommerceBigCommerceShopwareDanDomainTraedeOmniumLogitradeDynamicWebWMS
PeakWMS
Apport WMS
Ongoing WMS
PicqerPeakWMSApport WMSOngoing WMSPicqerPeakWMSApport WMSOngoing WMSPicqerPeakWMSApport WMSOngoing WMSPicqerERP
Business Central
Uniconta
SPYBusiness CentralUnicontaSPYBusiness CentralUnicontaBusiness CentralUnicontaSPYBusiness CentralUnicontaSPYBusiness CentralUniconta+ many more
Your team should not jump between Shopify, helpdesk, and carrier tools for every WISMO. Amileia pulls live order, stock, and shipping data so replies are accurate without the tab-hopping.
Channels
Amileia handles every channel.
Customers bounce between email, chat, WhatsApp, phone, and social. Amileia answers on every channel with the same context, so nothing gets lost when they switch.
When a sale drops or a carrier slips, the queue fills before lunch. Amileia replies in seconds, around the clock, so simple questions never sit waiting.
Actions taken
Most tickets are jobs: refunds, cancellations, address fixes, stock checks. Amileia does the work in your store and closes the ticket, not just drafts a reply.
English
New markets usually mean multilingual queues or slow overnight replies. Amileia supports customers in 60+ languages with the same policies and product knowledge.
Olivia Bennett
Amileia is verifying the order and drafting a reply…
Not every ticket should be automated. Amileia handles the routine volume, then brings in your team with full context when judgment is needed.
Amileia instantly resolves every customer request - no queues, no handoffs. From the very first message to complete resolution, every conversation can be automated, end-to-end.
Julia Bergstrom
Amileia is handling this conversation.
You are always in control of how much autonomy Amileia has. Decide per ticket category whether tickets stay with full control of your team, AI prepares the reply but needs human approval, or are autonomously handled end-to-end by Amileias AI Agents.
Fully managed by your team.
A human agent reviews and handles the case from start to finish. Route sensitive categories here so Amileia never replies without your team.
AI Draft
Sent
Amileia investigates the issue and drafts the response. A human agent reviews it, makes any changes, and approves the final response before it's sent.
Amileia investigates the ticket, takes action in your systems, responds to the customer, and resolves the issue - all without human involvement. Every step stays in the audit trail.
Amileia handles the workload that once required an entire support team - responding instantly, operating 24/7, and involving your team only when human expertise truly matters.
Of Tickets Automated
Handled end-to-end without a human in the loop.
First Response Time
Customers get an answer in seconds, not hours.
Always Available
No shifts. No weekend gaps. No downtime.
Languages Supported
One agent. Every language.
Lower Cost Per Ticket
Vs. the same ticket handled by a human agent.
Customer Satisfaction
Quality holds when volume and speed go up.
The questions ecommerce managers and ops leads actually ask before they buy: control, store actions, integrations, data, and how you go live.
Book a Demo to discover how Amileia's AI agents can handle your customer support tickets from start to finish. See how automation can save your team time, improve response speed, and turn every support conversation into a revenue opportunity.
