AI Customer Support for E-commerce
AI agents that resolve tickets end-to-end on autopilot. Order, refunds, shipping, and product questions - while turning support into a revenue engine.
Your support inbox is overflowing with tickets.
E-commerce support is broken. Customers expect instant answers, yet simple requests still take hours or days to resolve. Scaling your support team drives costs higher, while existing chatbots can only answer basic questions but lack the context and capabilities to actually resolve issues end-to-end.
Your support team, without the headcount.
Amileia's AI Agents work through tickets on their own - pulling live order, shipping, and product data, then taking action across your store: refunds, cancellations, address updates, inventory checks, and more.
Customers get accurate answers in seconds. Your expertise scales to thousands of conversations, 24/7, without increasing support headcount.
Connected to your entire operation
Amileia connects to your store, helpdesk, ERP, shipping, inventory, and the tools your team already relies on.
Answers in seconds, around the clock
Customers get fast, accurate answers 24/7-without waiting for an agent to pick up the ticket.
One AI agent. Every market.
Support customers in 40+ languages without hiring separate teams or managing multilingual support.
Knows when to hand off
Amileia handles what it can and seamlessly brings in your team when human judgment is actually needed.
Built to resolve. Not just manage tickets.
Traditional helpdesks organize the work for your support team. Amileia is built to do the work itself.
It actually resolves the ticket
Amileia doesn't just draft a reply or surface information. It investigates the issue, takes action in your systems, responds to the customer, and closes the loop.
AI that works within your business
Amileia uses your data, processes, rules, and knowledge to handle support the way your business does.
Humans where they matter
Let AI handle the repetitive work while your team focuses on complex cases, sensitive situations, and customers who need a human.
Our AI Agents handle every case.
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Support that turns conversations into sales.
Amileia meets customers while they're in buying intent - recommending products, answering purchase questions, and guiding them to checkout. Your support inbox becomes a revenue channel, not just a cost center.
Everything your team needs. In one platform.
Amileia handles the work. Your team has full visibility and control over every conversation, customer, and AI action.
Complete Overview of Every Customer & Conversation
Give your team the full context behind every customer conversation.
- Customer & conversation history
- Orders, shipments, returns & refunds
- Customer & order data
- Everything in one view
Full visibility into every AI action
Every decision and action is transparent, traceable, and easy to review.
- Complete AI audit trail
- Actions taken by AI
- Information used by AI
- Responses sent to customers
Organize & Measure Your Support
Categorize your tickets, define how each type is handled, and track performance.
- Custom ticket categories
- Rules and workflows per category
- Performance analytics
- Automation & resolution metrics
Can I really trust AI to get it right?
You control how much autonomy Amileia has. Start every category in Copilot, then move to Autopilot when your own performance data shows it’s ready.
Human Handled. Every time.
A human agent reviews and handles the case from start to finish.
AI investigates. Human approves.
Amileia investigates the issue and drafts the response. A human agent reviews it, makes any changes, and approves the final response before it's sent.
AI Resolves End-to-End.
Amileia investigates the ticket, takes action in your systems, responds to the customer, and resolves the issue - all without human involvement.
More support. Less overhead.
Amileia lets you handle more customers without building a bigger support operation.
Automation rate
Of tickets resolved end-to-end by AI.
Response time
From customer question to answer.
Coverage
Always available. No shifts required.
Languages
One AI team for every market.
From start to live in 4 simple steps.
Connect your systems
- Store & orders
- Warehouse
- Shipping
Bring over your tickets
- Zendesk
- Gorgias
- Herodesk
Amileia learns your CX
- Turn your rules into skills
- One skill per ticket type
- Learn from your team's edits
Go live on Autopilot
- Resolving tickets end-to-end
- Choose what goes live first
- Expand to full coverage
Your questions, answered.
How autonomy works, what Amileia resolves, and how it fits into your existing stack.
Ready to put your support on autopilot?
See how Amileia resolves tickets end-to-end - from the first question to the final action - without growing your support team.